A Radical Approach to Handle Your Mistakes
Plus how Boeing went from innovator to lazy in less than 20 years and a technique you can use today to explore uncertain futures.
1. The Magic of Volunteering Mistakes
The harrowing story of the Alaska Airlines flight that suddenly lost an entire door at 16,000 feet is the stuff of nightmares. The plane in question was the Boeing 737 MAX 9, putting the company yet again in the limelight for all the wrong reasons. A previous version of the 737 MAX was involved in two fatal crashes in 2018 and 2019 respectively.
My second idea is about Boeing itself but I wanted to highlight something else about this story.
How safe flying has become.
In the U.S. the biggest commercial airlines have not had a single airline passenger death in nearly 15 years. There’s plenty of incidents involving ground crews and smaller planes but flying commercial is one of the safest bets today.
What happened in the last 15 years?
The answer is quite obvious in retrospect. The industry created incentives so pilots, flight attendants and dispatchers would volunteer their mistakes and safety issues.
To do so, the industry had to figure out how to remo…
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